Thank you for choosing ATax.in for your income tax return and GST services, as well as purchasing digital software downloadable files. We strive to provide you with the best possible service and products. However, we understand that there may be situations where returns or refunds are necessary. Please read our Returns & Refunds Policy carefully to understand the conditions under which returns and refunds are accepted.
- Income Tax Return and GST Services: a. Returns: Since the nature of income tax return and GST services involves specialized expertise and knowledge, we do not offer returns once our experts have been engaged for an assigned task. Once you have engaged our services and our experts have started working on your assigned task, refunds will not be provided. b. Cancellation: If you wish to cancel your request for income tax return or GST services before our experts have started working on your assigned task, please contact us immediately at info@atax.in. We will assess the situation on a case-by-case basis and determine if a refund is applicable.
- Digital Software Downloadable Files: a. Returns: We accept returns for digital software downloadable files under the following conditions: i. Technical Issues: If the downloaded file is defective, corrupted, or otherwise non-functional, please contact us within 48 hours of purchase at info@atax.in. We will make reasonable efforts to resolve the issue or provide a replacement file. ii. Unauthorized Purchase: If you believe that an unauthorized purchase has been made using your account, please contact us immediately at info@atax.in. We will investigate the matter and, if proven unauthorized, provide a refund. b. Non-Refundable Items: Please note that certain digital software downloadable files may be marked as non-refundable due to their nature, such as files that have been accessed or downloaded beyond the specified limits, or files that have been altered or modified by the user.
- General Terms:
- a. Contact: For any returns, refunds, or cancellation requests, please contact us at info@atax.in. Provide your order details and a clear explanation of the issue. We will respond to your request as soon as possible.
- b. Refund Processing: If a refund is approved, we will initiate the refund process within 7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
- c. Address: Our office address is Shop No 9, Guru Kripa Market, Main Bazar, Rani, Pali, Rajasthan 306115. d. Modifications: We reserve the right to modify or update this Returns & Refunds Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Please note that this Returns & Refunds Policy applies only to purchases made directly through our website, www.atax.in. For purchases made through third-party platforms or vendors, please refer to their respective returns and refunds policies.
If you have any further questions or concerns regarding our Returns & Refunds Policy, please contact us at info@atax.in. We are here to assist you and provide the best possible support.